How does the new Appointment Assistant enhance customer engagement and transparency?

Spring ’21 Release Highlights > See What’s New with Service

Field Service: Appointment Assistant

Appointment Assistant upgrades client commitment and straightforwardness by telling clients when help is in transit. This component eliminates the 4-hour stand-by window and gives clients constant reports on their preferred channel, like SMS or a self-service gateway.

Become familiar with Field Service: Appointment Assistant.

Resource:

Salesforce Site: Salesforce Releases

Trailhead Module: Salesforce Release Readiness Strategies

A) True or False: With Einstein Recommendation Builder, you can combine any two objects to drive recommendations.

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B) How does the new Appointment Assistant enhance customer engagement and transparency?

Wait for a second:

  • I) It adds an hourly wait window.
  • II) It gives customers updates on any channel.
  • III) It lets customers know when help is on the way.
  • IV) A and C
  • V) B and C

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