Spring ’21 Release Highlights > See What’s New with Service
Field Service: Appointment Assistant
Appointment Assistant upgrades client commitment and straightforwardness by telling clients when help is in transit. This component eliminates the 4-hour stand-by window and gives clients constant reports on their preferred channel, like SMS or a self-service gateway.
Become familiar with Field Service: Appointment Assistant.
Salesforce Site: Salesforce Releases
Trailhead Module: Salesforce Release Readiness Strategies
A) True or False: With Einstein Recommendation Builder, you can combine any two objects to drive recommendations.
B) How does the new Appointment Assistant enhance customer engagement and transparency?
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