True or False: With Einstein Recommendation Builder, you can combine any two objects to drive recommendations.

Spring ’21 Release Highlights > See What’s New with Service

See What’s New with Service

Learning Objectives 

In the wake of finishing this unit, you’ll have the option to:

Disclose how to make custom proposal models with Einstein Recommendation Builder.

Depict how to upgrade client commitment and straightforwardness with the Appointment Assistant.

Einstein Recommendation Builder

Make custom proposal models, consolidating any two items to drive suggestions that improve CSAT, income, and that’s only the tip of the iceberg. Surface these suggestions to specialists in the reassure and to clients in a self-service entrance with Einstein Next Best Action.

Become familiar with Einstein Recommendation Builder.

A) True or False: With Einstein Recommendation Builder, you can combine any two objects to drive recommendations.

Wait for a second:

  • I) True
  • II) False

B) How does the new Appointment Assistant enhance customer engagement and transparency?

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