What key topic is covered in the Discovery and Customer Success section of the exam?

Explore Discovery and Customer Success

Key Topics

This unit sets you up for the Discovery and Customer Success segment of the Salesforce B2C Solution Architect exam, which makes up 18% of the general exam. This segment of the exam tests these themes.

Disclosure plan creation and help of partner workshops

Business prerequisites interpretation into specialized task particulars

Stage abilities and key contemplations while suggesting solutions

Investigation and specialized apparatuses best for the errand

Plan choices and suitable cloud solution proposals

Climate the executives and suggestions on the execution approach

Improvement lifecycle, including CI/CD and DevOps

This unit gives the various intuitive, genuine world, situation-based inquiries that are a ton like the ones you’ll experience as a Salesforce B2C solution architect. Taking a gander at these situations sets you up to take the Discovery and Customer Success part of the Salesforce B2C Solution Architect exam. As you tackle the training questions, you find prompt criticism on your solutions, alongside nitty gritty data on why your answers are right (or erroneous).

A) What should you do to learn how to connect Marketing Cloud to your Salesforce org to send relevant and timely messages to customers?

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B) What key topic is covered in the Discovery and Customer Success section of the exam?

  • I) Development lifecycle, including CI/CD and DevOps
  • II) Customer journey at every point (marketing, sales, service, compliance)
  • III) Data source authoritative selection
  • IV) Products that impact customer service experiences

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