What should you do to learn which channel to use when responding to a customer’s text message?

Functional Capabilities and Business Value

Learning Objectives 

In the wake of finishing this unit, you’ll have the option to:

Show how the business cycles of client obtaining, devotion, and repurchase can be accomplished utilizing Salesforce B2C items.

Show how the client experience can be accomplished utilizing Salesforce B2C items, given a bunch of client prerequisites for item perusing, add to a truck, and registration experience necessities for a multi-cloud arrangement.

Show how the client experience can be accomplished utilizing Salesforce B2C items, given a bunch of client prerequisites for post-buy exercises in a multi-cloud arrangement.

A) What should you do to learn which channel to use when responding to a customer’s text message?

  • I) Study Einstein Email Recommendations.
  • II) Read Understand Salesforce Systems of Record.
  • III) Review Service Cloud Channels.
  • IV )Study Articles to Salesforce Knowledge.

B) What is a key topic covered in the Functional Capabilities and Business Value section of the exam?

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